Linkedin - Writing Customer Service Emails

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Linkedin - Writing Customer Service Emails
Language: English | Size:164.54 MB
Genre:eLearning
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Files Included :

Spoiler

01 - Customer service email is not dead.mp4 (2.93 MB)
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01 - Read emails analytically.mp4 (8.26 MB)
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02 - Anticipate follow-up questions.mp4 (7.59 MB)
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03 - Answer all of the customer's questions.mp4 (7.57 MB)
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04 - Answer difficult questions confidently.mp4 (8.2 MB)
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05 - Challenge Answer a difficult question.mp4 (2.86 MB)
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06 - Solution Answer a difficult question.mp4 (2.12 MB)
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01 - Explain your process to the customer.mp4 (7.6 MB)
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02 - Paraphrase the customer's situation.mp4 (6.42 MB)
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03 - Acknowledge the customer's feelings.mp4 (11.46 MB)
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04 - Challenge Demonstrate you've read the customer's email.mp4 (2.92 MB)
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05 - Solution Demonstrate you've read the customer's email.mp4 (2.91 MB)
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01 - Use personal pronouns.mp4 (10.69 MB)
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02 - Make your writing more like speaking.mp4 (10.57 MB)
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01 - When and how to apologize.mp4 (7.33 MB)
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02 - What to write after you apologize.mp4 (5.02 MB)
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03 - Avoid insincere wording.mp4 (9.33 MB)
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04 - When to empathize.mp4 (10.1 MB)
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05 - Challenge Write an apology email.mp4 (3.49 MB)
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06 - Solution Write an apology email.mp4 (2.64 MB)
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01 - Use the template as a starting point.mp4 (8.34 MB)
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02 - Make templates customizable.mp4 (7.97 MB)
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03 - Build rapport.mp4 (7.48 MB)
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04 - Challenge Use a template to write a customized reply.mp4 (2.53 MB)
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05 - Solution Use a template to write a customized reply.mp4 (4.18 MB)
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01 - Continue to sharpen customer service email skills.mp4 (3.92 MB)
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Linkedin - Writing Customer Service Emails.rar

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Linkedin - Writing Customer Service Emails.rar

Bitte Anmelden oder Registrieren um Code Inhalt zu sehen!

 

[0dayddl]

Writing Customer Service Emails
Duration: 1h 2m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 164 MB​

Genre: eLearning | Language: English [/center]


You can write to customers-via email-with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.

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Free search engine download: Linkedin Learning Writing Customer Service Emails UPDATED April 2024