Customer Service Excellence in IT: Theoretical Foundations

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Customer Service Excellence in IT: Theoretical Foundations
Last updated 8/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 35m | Size: 515 MB
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Master the essential skills concepts for delivering outstanding customer service in IT services theory best practices!!

What you'll learn
Customer Service Excellence in IT
Theoretical Foundations
Concepts for delivering outstanding customer service
IT services theory best practices

Requirements
This course is designed for individuals with a basic understanding of IT services and general customer service principles. No advanced technical knowledge is required, but familiarity with common IT issues and service management frameworks, such as ITIL, can be beneficial. The course is theoretical and focuses on the foundational skills and concepts needed to provide excellent customer service in an IT context.

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